FAQ
Are the Products really branded and original?
Absolutely. Every Product we sell goes through a strict quality check and is Verified for authenticity.
- Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight!
- Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
- Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
- Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
- Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon!
- Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information.
- Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.